A steady green light means the synchronization was successful. If the problem persists, try steps i through iv again. For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released.
Use a pin or a pen to try to release the button if it is depressed. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Barnes Main. I followed the directions on installation of an optical wireless mouse and the prompts say it has installed successfully but the mouse is not working - do I need to turn the firewall off in 1 Care in order for the device to work?
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Diana D. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Recommendation: If you are inexperienced with updating Microsoft device drivers manually, we highly recommend downloading the Microsoft Compact Optical Mouse v2.
This tool will download and update the correct Microsoft Compact Optical Mouse v2. The following is the important information of Microsoft Compact Optical Mouse installation driver. Select a directory to save the driver in and click Save. Locate the driver file using Windows Explorer when the download has completed.
Turn your computer power off. Power on the computer to start your windows system. Running the downloaded file will extract all the driver files and setup program into a directory on your hard drive. The directory these driver are extracted to will have a similar name to the Compact Optical Mouse model that was downloaded i. The setup program will also automatically begin running after extraction.
However, automatically running setup can be unchecked at the time of extracting the driver file. To display this dialog manually, you can choose the Startbutton and then Settings to access the Control Panel, and then double click on Add New Hardware. The Microsoft Compact Optical Mouse needs to be connected first.
The Add New Hardware Wizard dialog box guides you through the drivers installation process. Click on Next to move from step to step. A dialog states 'Windows will now search for any new Plug and Play devices on your system'. Click Next.
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