Yes No. Sorry this didn't help. Thanks for your feedback. Thank you for your response. Please feel free to reply, in case you face any other issues with Windows in future. Refer to the link a follow the steps and check,.
Sharing files and printers. Aaron Hartley. So on my new laptop I'm running windows 8. I can connect and print to the printer just fine. However, once installed the print driver keeps losing its connection to the printer.
By this I mean that even though printer is still showing up as a share on the network, its is showing up a lightly greyed out i. I can temporarily "fix" this problem very easily by removing the printer by right clicking the queue, selecting "Remove Device" and reinstalling by locating the share on the network, right clicking the share, and then selecting connect. After I re-install the printer, I can print to the shared printer with no other problems.
However, the problem re-occuring and I regularly have to re-install the printer about once or twice per day. My laptop is the only computer running Windows 8 and other Windows 7 devices on the network never have any problems printing to this printer. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Hi , Thank you for posting the issue on the Microsoft Community Forums.
To assist you better I would appreciate if you could answer the following questions: 1 Have you made any changes to the hardware or software on the computer prior to the issue? Follow the steps and check, I would suggest you to refer the following, right-click the new print queue in the Printers and Faxes tool, and then clear the Use Printer Offline setting.
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Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. All forum topics Previous Topic Next Topic. Level 1. Message 1 of HP Recommended. Tags 3. Tags: Archived. Accepted Solutions. Message 17 of I should have asked this a long time ago. Here is how we should proceed: Disconnect the SMC router from the internet by unhooking the cable to the router. Power cycle the router remove power, wait 30 seconds, apply power.
Power cycle the printer. For example, if the printer's IP address is currently For Manual Subnet Mask, use This is important. Press Apply. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question.
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink.
All forum topics Previous Topic Next Topic. New member. Message 1 of 5. HP Recommended. I have an HP office jet pro Please help! Level Message 2 of 5. Printer offline issues can happen because the IP address of the printer keeps changing. This video explains how that can happen and what to do to fix it. Tags 1. Was this reply helpful? Yes No. Level 2. Message 3 of 5. HP needs to fix this!
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